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We help organizations understand
We help organizations understand
how humans and AI shape decisions together.
how humans and AI shape decisions together.
Beyond the Algorithm
Beyond the Algorithm
Most AI evaluations focus on technical performance. H2A focuses on the broader systems in which AI operates.
As AI becomes increasingly embedded within healthcare, education, finance, governance, and organizational decision making, many of the most important questions extend beyond models and algorithms.
Who is responsible when decisions emerge from interactions between people and systems?
How should organizations govern technologies that continue to evolve after deployment?
Why do technically successful systems sometimes create organizational confusion, mistrust, or unintended consequences?
How can institutions create environments where human judgment and intelligent systems work together responsibly?
These questions cannot be answered through mathematical optimization alone. Equations can improve prediction, but they cannot determine accountability. Models can automate decisions, but they cannot define responsibility. Technical performance can be measured. Organizational understanding must be cultivated.
H2A exists to help organizations examine these challenges at the intersection of technology, governance, organizational behavior, and human decision making. Through independent analysis, research synthesis, and executive advisory services, we help leaders understand how complex socio-technical systems function in practice and navigate the consequences that emerge when humans and AI shape outcomes together.
The hardest AI challenges are no longer purely technical.
The hardest AI challenges are no longer purely technical.
Founder
Founder
H2A was founded by Dr. Rittika Shamsuddin, a computer scientist, educator, and AI researcher whose work focuses on explainability, human-centered AI, and the interaction between technical systems and organizational decision making.
Over the course of her career, Dr. Shamsuddin has worked across machine learning, healthcare informatics, responsible AI, education, and public policy, collaborating with researchers and practitioners from disciplines including medicine, psychology, political science, and governance. This interdisciplinary perspective has shaped her approach to understanding how technology operates within complex human and organizational environments.
Her research explores how humans, institutions, and AI systems work together in high-stakes environments, and how explanation, accountability, and trust emerge from those interactions.
As former Principal Investigator and Co-Principal Investigator on multiple federally funded research initiatives, she has led interdisciplinary programs spanning artificial intelligence, education, healthcare, and responsible technology development. Her work has brought together researchers, educators, policy stakeholders, and practitioners to address challenges that extend beyond any single discipline.
This question has guided both her academic work and the development of H2A. Through interdisciplinary collaborations and the development of System-of-Systems Machine Learning (SoS-ML), she has explored how explanation, human judgment, and organizational structures interact within complex socio-technical systems.
H2A represents an extension of that work, bringing system-level analysis and interdisciplinary inquiry beyond academia and into organizational practice.
"As my work in machine learning and explainability matured, I became increasingly interested in how humans, organizations, and AI systems interact. That exploration led simultaneously to my interests in Responsible AI, human-centered AI, System-of-Systems Machine Learning (SoS-ML), and ultimately the creation of H2A."
"As my work in machine learning and explainability matured, I became increasingly interested in how humans, organizations, and AI systems interact. That exploration led simultaneously to my interests in Responsible AI, human-centered AI, System-of-Systems Machine Learning (SoS-ML), and ultimately the creation of H2A."
~ Dr. Rittika Shamsuddin
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